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Monday, October 4, 2010

Verizon to refund $50 million in rogue data charges to customers


Verizon customers will be receiving a refund after an FCC investigation found that the company had been issuing mystery charges that should not have been incurred.

A statement released by the Federal Communications Commission Enforcement Bureau Chief Michele Ellison confirmed a mistake had been made, and which will bring relief to millions of customers frustrated by such charges:

We can confirm reports of an FCC investigation into mystery fees that appeared on Verizon Wireless bills costing over 15 million Americans tens of millions of dollars. Questions remain as to why it took Verizon two years to reimburse its customers and why greater disclosure and other corrective actions did not come much, much sooner.

The mystery charges incurred were related to starting the Verizon Mobile Browser and through the demonstrations certain apps had preloaded on phones. Neither of these activities should have incurred a charge.

The refunds Verizon must now issue are thought to total $50 million. For the 15 million or so individual subscribers affected that should mean between $2-$6 in credit shown on a future monthly statement. If you are no longer a customer then expect a check in the post.

There doesn’t appear to be an official statement from Verizon yet on this refund, and I’m sure the company will be keen to keep this as low key as possible.

What will remain a frustration for many is why it took two years for this to mistake to be admitted and the refunds issued. Even the FCC point this out as an unanswered question and hopefully will look into it further. Two years is a long time, especially when a company is accruing customer money in a bank account totalling millions of dollars.

All we can hope for now is that measures have been taken to stop such mystery charges happening again at Verizon. The FCC has also said that tougher penalties will be implemented if such a situation were ever to occur again.

43 comments:

zidane4571 said...

they should give you double just for causing you the trouble

Zyphbork said...

Very intresting update!

Max Steel said...

Reminds me of that old phone call where verizon told a guy they would charge him .1 cents per kb instead of 1 cent and none of them knew the difference

Nikola Begedin said...

Better late than never, I guess.

Mesty said...
This comment has been removed by the author.
Acou said...

verizon sucks, tbh.. the customer service is horrible. good thing they're trying to fix this by refunding

Maxxy said...

Rofl at the avatar...

nice read also my mate..

Jackie said...

Thats why i use Metro.pcs :p

Fuuuuuuuu said...

amazing, I didn't know that

arnyke said...

amazing!!
Supportin !

n00buser said...

Sounds like so little to the consumer but so much to the company!

gimmethagold said...

sucksman

lovebloggin said...

thats very interesting

Come At Me Bro said...

Japan's KDDI

NeedlessToSay said...

Nice to see that the FCC is good for more than telling people what words are allowed on broadcast television/radio.

Matt said...

I hope for them this won't happen again

gypsycore said...

Glad to see the robbing fat cats have to throw the poor man a bone every now and again!!!

kokojesta said...

lol, probly cost the government more money to have the enquiry, fcc fail.

nicole said...

great post!

following & supporting you!
take care.

Swift Love said...

good thing I visited your blog today!

David said...

very interesting!
supporting you!

DDRMidgetID said...

good to hear :) freee moneyy

Nie Mand said...

Who would have thought of that?

Knox said...

great update

following&supporting you

godmodeus said...

moar moneys plz

Slumph said...

utter douchery.

amidoinitrite? said...

It's good to see that you're beating inertia today :)

tommy said...

nice blog dude, keep up the work

Nailgun said...

I could use some of that refund money

Randy said...

thanks for the update!

Ishu said...

Damn! they deserved it! They should give a lot more than that to customers!

DjSavage said...

Verizon just plain sucks.

John G said...

Max steel I was thinking the same thing haha.

twinkie531 said...

some horrible stuff lol

WrickkWebbur said...

Verizon blows.

J. Antonio said...

Is verizon a good company?

I support this blog, Really good one.

KayZee said...

verizon does blow! followed.

Randy Weezner said...

good. criminal scum.

MacPCharmony said...

You've got some good creativity in this blog!

Asprin Mandula said...

Thats alot of money...fuck..

DjTont said...

my god i hate verison

Mesty said...

That is really good to hear! It is exactly like what happened to me with a bank in Australia. They secretly take fees but have returned them to me.
Mesty =)

Donkote said...

i heard about this on the radio actually. I hope i get a refund check lol

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